Automated inbound/outbound phone surveys in real time
Automated on-line, web chat and email solutions
Automated SMS Surveys
PC Desktop tools that control contact centre agent actions.
Capture NPS and Customer Effort from all channels including the telephone.
Capture the true feelings of your customers and prospects.

Increase Customer Satisfaction

Our 100% focus on capturing customer satisfaction feedback using cloud or on-premise automated phone, online and SMS survey software, delivers to you real-time actions, proven to drive... read more

Increase Customer Retention

Our 100% focus on capturing customer feedback via our cloud or premise based survey solution software ensures our clients achieve increased customer retention within the first 3 months... read more

Increase Staff Accountability

With over a decade of experience operating a market leading multichannel automated customer satisfaction survey service, VIRTUATel delivers results and methodologies that are known... read more