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Our market leading automated survey solutions offer hosted and on-premise, inbound or outbound automated customer survey solutions to drive your customer revenue and retention upwards.

VIRTUATel is a pioneer in the use of automated contact centre customer surveys to conduct customer research and collect customer feedback to drive increased profit, revenue and customer retention.

Using the market leading Synaptum™ multi-channel survey engine, VIRTUATel can offer fast improvements in satisfaction and retention levels using any of the following;

VIRTUATel’s automated survey solution offers low cost hosted (SaaS) and high volume and integrated on-premise solutions. Our hosted solutions offers a low cost, fast implementation of automated surveys, ideal for a pilot, proof-of-concept or low volume requirement. Our on-premise or hybrid solutions allow on-site technology integration together with low cost per survey for higher volume needs – especially where no staff knowledge of the survey event is required.

VIRTUATel surveys deliver real time customer satisfaction measurement using automated telephone email, SMS and web surveys. Our solutions gather the right results and deliver them to the right place, at the right time.

Everyone conducts customer satisfaction surveys. VIRTUATel goes beyond the survey itself and delivers actions, accountability and measurable results…in real-time. Our world-wide clients are using VIRTUATel to conduct surveys that range from a few hundred a week to over three million customer satisfaction  surveys a month.

VIRTUATel's unique feedback solutions join the knowledge you have about your customers with what your customers know about you. We then help you merge that knowledge to drive revenue growth, customer retention and staff accountability. Ask us to show you the fast ROI of our automated survey service!