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VIRTUATel help Financial Service clients comply with FSA "Treating Customers Fairly" regulations. 

VIRTUATel's extensive experience collecting automated, telephone based customer feedback within Financial Services industry, makes us uniquely qualified to help clients meet the FSA's published targets for 'Treating Customers Fairly'.  With tools such as our ASMAOne, Net Promoter Score collection and our own Agent Performance Index, VIRTUATel enable you to demonstrate to the FSA that you are consistently treating their customers fairly.  Using our real-time reporting suite, you can see where any issues or problems may be reducing your scores, allowing you to act immediately to correct them.