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post field service automated telephone survey

To coincide with the Service Management Expo at the NEC Birmingham, UK, VIRTUATel are offering a special discount of 25% for any field service survey ordered this week.  VIRTUATel conduct many thousands of automated field service surveys for their clients every day, with a survey being conducted often minutes after the field engineer has left the premises.  "The almost real-time nature of the feedback, together with the unbiased scores make our service invaluable for an accurate and meaningful benchmark" says Kathryn Knight, Marketing Manager of VIRTUATel.

VIRTUATel use the Synaptum survey engine to either call the customer or send an SMS invitation to conduct the telephone survey.  If the customer gives a poor score, we can even ask the caller if they want a call-back and immediately notify the correct people, making the survey a customer retention service as well" add Kathryn.  Call or email us for more information.