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VIRTUATel, the leading automated IVR based, customer survey service, have recently estimated that the UK call centres have at least 22,093,750 opportunities a day to have a successful customer engagement.  Using VIRTUATel’s ASMA (Automated Survey Management Application) service, those are also half a billion opportunities a month to find out exactly what those customers think of the agents, company and their advocacy rating.  The figures are a result of the UK call centre agent population now topping 631,250, all handling an average 35 calls per day.   “There are two and a quarter million customer contacts every hour in the UK.  How many times are customers asked what THEY think?  THEY are the people to ask, aren’t they?” says Alan Weaser, Director of VIRTUATel“.  For more information about how VIRTUATel can help you capture the Voice of Your Customer, click here