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VIRTUATel have added the capability of collecting the very popular Net Promoter Score (nps) as part of their automated customer satisfaction surveys, using a 0-10 scale.  "We recognised that a number of our clients had embraced the NPS methodology throughout their organisations so we set about addressing the technical challenge of collecting a zero to ten score, over the telephone." said Stuart McIntosh, Technical Director.  

Now VIRTUATel clients can collect NPS scores as part of their call centre surveys, adding exceptional insight to the NPS score by cross referencing scores against the results of other questions.